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Shipping & Sourcing FAQ

How are forwarding fees charged?

Forwarding fees are calculated based on chargeable weight (the greater of actual weight vs. volumetric weight). Air freight is billed per kg; sea freight is billed per CBM. Minimum charges apply. Use our freight calculator for an instant estimate.
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What are the 3 things I need to know before my first shipment? My parcel arrived at your warehouse but I forgot to submit an order — how can I fix this? What address should I use for forwarding? Can I ship forwarding goods and sourced goods together? What are the parcel inspection and intake rules?